ANALYST, APPLICATIONS - Temporary 12 months

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few   

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more... 

Explore the BDC Way in our Culture Book

**Please note that this role is temporary for 12 months.**

POSITION OVERVIEW

The Analyst, Applications is responsible for the proper management of incidents/requests related to a complex application integrated with various related systems. This person is committed to offering quality service to users in different sectors of activity – Financing, Consulting and Growth and Transition Capital. This person makes an initial diagnosis of the problem, provides solutions to users and documents the resolution in accordance with established standards and methods. 
 

CHALLENGES TO BE MET

• Provide telephone and web-based support to users for a wide range of incidents/queries related to a complex application and integrated with various related systems.

• Diagnose, manage and resolve first-level issues, follow up on applications and inform the applicant of the status; Establish a documentation system.

• Prioritize and respond to incidents/requests according to established standards and procedures.

• Quickly identify and raise production issues, if any.

• Participate in the simplification and improvement of application-related work methods by analyzing needs and recommending improvements to the team.

• Identify opportunities for continuous improvement of service levels; Provide feedback to the Application Support team to resolve recurring issues.

WHAT WE ARE LOOKING FOR

• Bachelor's degree in Administration or equivalent

• Easily learn how new software works

• Knowledge of CLICS (an asset)

• Experience in system analysis is an asset

• Great ability to interact with people

• Problem-solving skills

• Initiative and creativity

• Excellent analytical skills and excellent oral and written communication skills in both official languages (English and French)

**Please take note that temporary employees are not eligible for benefits.**

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.