interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI.
Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth.
interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation.
Role Overview
As an AI Solutions Engineer you will be the technical face of interface.ai for enterprise customers, turning cutting-edge LLM and conversational‐AI capabilities into real-world business outcomes. You will own solution design and deployment, partner with Sales on new opportunities, and ensure every customer extracts maximum value from our platform.
Key Responsibilities:
- Own customer implementations – lead kickoff, requirements gathering, configuration, testing, and go-live for voice and chat agents.
- Customize AI models – fine-tune LLM/NLP models, prompts, and conversational flows in Python to meet each client’s goals.
- Run technical workshops & demos – translate complex AI concepts for mixed audiences, showcase proofs-of-concept, and guide discovery sessions.
- Support pre-sales – scope solutions, draft technical proposals/RFP responses, and articulate platform value alongside Account Executives.
- Ensure post-launch success – monitor usage data and logs, troubleshoot integrations or model-performance issues, and coordinate escalations across Engineering & Support.
- Close the feedback loop – relay customer insights to Product and Engineering to influence the roadmap and improve future releases.
- Build accelerators – create lightweight Python scripts or integrations that streamline deployments and expand platform capabilities.
Qualifications:
- 2-3 years in a technical customer-facing role (Solutions Engineer, Technical Consultant, Developer, etc.) and a B.S. in Computer Science, Engineering, or related field
- 1-2 years of experience in Prompt Engineering
- Conversational-AI know-how – chatbots, IVR, voice assistants, or similar NLP applications
- Cloud & API fluency – AWS, GCP, or Azure exposure; comfort with REST APIs and basic SQL for data analysis
- Outstanding communication – able to translate between business and technical audiences and manage multiple projects with shifting priorities
Preferences:
- Experience serving banks, credit unions, or other regulated industries.
- Knowledge of core banking systems, payment platforms, or compliance frameworks.
- Intermediate or advanced skill set in Prompt Engineering.
- History of leading customer training sessions or writing technical documentation.
- Advanced degree or certifications in AI/ML, cloud, or security.
Why This Role Matters
TAMs are the glue between our product and our customers’ outcomes. You’ll drive time-to-value, resolve high-impact issues, and ensure every customer experience is both technically excellent and strategically aligned. Your work directly impacts customer satisfaction, retention, and expansion—making you a key player in our customer success strategy.
Compensation
Salary is expected to be between $110,000 - $150,000 along with additional variable compensation. Exact compensation may vary based on skills and location.
Benefits
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave
- Development: Access to internal professional development resources.
At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.
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