AI Product Specialist to support leveraging SAP SuccessFactors

Job Title: AI Product Specialist to support leveraging SAP SuccessFactors

 About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the  British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. 

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

MAKE AN IMPACT

Role Description

Position Overview:

We are seeking a detail-oriented and strategic AI Product Specialist to support the implementation and governance of AI solutions within our HR ecosystem, primarily leveraging SAP SuccessFactors. This role is instrumental in coordinating cross-functional teams, overseeing AI feature testing, ensuring responsible AI practices, and tracking performance metrics to support data-driven HR decisions.

Key Responsibilities: 

AI Implementation & Integration:

• Lead and support the rollout of AI-driven features and functionalities within SAP SuccessFactors including virtual agents, predictive analytics, and intelligent recommendations.
• Collaborate with HR, IT, and vendor teams to integrate AI capabilities aligned with business needs.
• Evaluate and advise on agentic AI capabilities and their potential integration into HR workflows.
• Responsible AI & Governance
• Ensure compliance with internal and external AI governance standards (e.g., Responsible AI frameworks, country compliance).
• Review and document RAI risks, mitigation actions, and audit trails throughout the development lifecycle.
• Testing & Quality Assurance
• Design and oversee test cases for AI features, including validation of outcomes across diverse user scenarios.
• Monitor for bias, accuracy, performance, and user acceptance of AI outputs.
• Cross-functional Coordination
• Collaborate with product managers, data scientists, HR stakeholders and compliance teams to ensure successful end to end implementation.
• Manage communication between stakeholders to ensure AI product milestones are met.
• Metrics & Reporting
• Define and track KPIs to measure the performance and adoption of AI features. 
• Support the development and visualization of AI dashboards to provide insights on usage, fairness, and efficiency. Continuous Improvement
• Serve as a liaison between business stakeholders and technical team to ensure AI implementations meet both user expectations and regulatory requirements.
• Gather user feedback and partner with vendors to enhance AI functionality and user experience.
• Stay current on emerging AI trends in HR tech and recommend innovations that align with business goals.

If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.