AI Platform Engineer, Enablement and Governance Operations

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

Enterprise Transformation owns Kraken's internal AI platform. AI tooling is deployed at scale across the org. Tiered spend controls are live, a governed integration gateway is in production, and a system inventory is being built against real regulatory obligations. The next constraint is not access. It's capability. The frontier moves every few weeks, and most of what arrives is a protocol, API, or primitive that someone has to turn into something the rest of the company can safely use.

• Design and build the technical layer of the AI platform, from integration surface to production runbook. Identify capability gaps between what's possible and what the organization can safely use, then close them by evaluating vendors or building internally.

• Own the governed integration gateway as an engineering surface. You'll handle connector onboarding, authentication flows including OAuth and federated identity, reliability, and vendor escalation when things break.

• Build internal tooling that extends the platform. Think agent scaffolding, reusable skills and prompt assets, evaluation harnesses for model changes, provisioning automation, and integrations between AI tooling and your systems of record.

• Configure and operate tiered spend controls across the AI estate. Set caps by role and tier, build alerting rules, manage exception queues, run monthly reconciliation against vendor commitments, and eliminate the current single author risk in cap automation.

• Implement the technical controls behind policy on data handling, retention, and model eligibility. This means identity integration, SSO and SCIM, entitlement by role and tier, and workspace configuration where retention terms differ by model class.

• Work directly with teams to unblock them. Sit with them, understand the workflow, build or configure the thing that enables them to get real leverage from the tools.

• Run technical enablement. Deep dives for tool rollouts, office hours for model releases, and authority over the engineering detail in knowledge base material.

• Administer the enterprise AI estate end to end. Model turn ups, feature enablement, deprecation, provisioning queue, vendor configurations, and seat true ups.

• Enterprise SaaS administration at 1,000+ seats, ideally including an AI or LLM platform.

• Demonstrated ability to build and ship working software, not just configure vendor products. Python or a comparable language should be natural to you. Version control, CI, containers, and secrets management are everyday tools.

• Experience integrating against LLM and SaaS APIs with working familiarity of agent and tool use patterns, including MCP or equivalent tool calling architectures.

• Working knowledge of identity and access. Okta or an equivalent IdP, OAuth, SCIM, SSO, and federated machine identity are things you've worked with.

• Operational discipline. You understand intake queues, SLAs, runbooks, escalation hygiene, and the instinct to document a fix the first time you make it.

• Genuine teaching ability. You can explain a technical capability three different ways on the same day to compliance, traders, and backend engineers.

• Clear written communication for technical documentation, runbooks, and policy pages.

• Judgment about what to build. You can tell the difference between a capability the organization actually needs and a demo that will be abandoned in a month.

• Experience standing up an internal developer or AI platform, including the self service and guardrail layers.

• Exposure to FinOps or software asset management practice.

• Experience with low code or workflow automation platforms.

• Atlassian administration depth in Jira, Confluence, or JSM.

• Familiarity with regulated industry audit and evidence work in financial services.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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