Advisor, Major IT Problem Management (Incident Review)

As an Advisor, Major IT Problem Management (Incident Review), you help ensure service stability for all of Desjardins Group by applying the rules and policies of the problem management process. You advise and support clients and partners on various important initiatives, applications and IT infrastructure. You help solve problems using your analytical skills and comprehensive knowledge of your line of business. You prepare recommendations, solutions and action plans based on the organization’s objectives and priorities. You help promote your process within the organization. You interact with key players working in other technology fields. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Lead review meetings (post-mortem) of major incidents that key players from various sectors will need to be part of.

• Prepare the agenda for these meetings by identifying what is required for them and assessing the time needed to address each topic.

• Verify the information from the major incident.

• Assign problem tasks to different people and make sure they move forward.

• Ensure quality in the documentation of known problems and errors in the ITSM tool.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of four years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

• Specific knowledge

• Knowledge of IT Service Management tools (ServiceNow, Service Manager)

• Knowledge of ITIL (V3 or 4)

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Unposting Date