Accounts Receivable Analyst

The Accounts Receivable Analyst is responsible for managing and reconciling client accounts, ensuring timely and accurate processing of payments and collections. This role involves communicating with Plan Sponsors, Third Party Administrators and advisors, and working closely with various internal departments to address billing issues, resolve discrepancies, and prepare financial reports. The analyst collaborates with the Group Benefits Terminations team and reports to the Manager of Group Benefits Accounts Receivable & Terminations.

Position Responsibilities:

• Analyze and reconcile client accounts, ensuring accurate coding and timely processing of receivables.
• Engage with stakeholders, such as Underwriting, Distribution, and Finance, to address and resolve billing discrepancies and payment issues.
• Complete all assigned tasks accurately and within deadlines in a fast-paced environment.
• Prepare adjustments and obtain authorization for any required write-offs.
• Recommend process improvements and system enhancements to optimize accounts receivable processes.
• Collaborate with other departments within Sponsor Financial Services, such as Billing, Commissions and Client Financial Reporting.

Required Qualifications:

• Undergraduate degree in related field or relevant experience.
• Strong knowledge of allocation procedures and processes.
• Excellent organizational skills with the ability to prioritize high volumes of work and strong mathematical and analytical skills.

Preferred Qualifications:

• Undergraduate degree in related field or relevant experience.
• Bilingualism (English/French) would be considered a strong asset.
• Strong understanding of financial systems and accounts receivable workflows.
• Highly motivated and self-driven individual capable of quickly adapting to new challenges.
• Well-organized with keen attention to detail and strong follow-through abilities.
• Proven ability to interact effectively with various levels within the department and the Accounting Operations team.

• Proficient in financial reconciliation and accounts receivable management.
• Advanced spreadsheet skills, including macro knowledge.
• Strong data analysis capabilities.

• Good understanding of the Group Benefits business would be considered an asset.
• Excellent oral and written communication skills.
• Committed to providing a positive customer service experience.
• Ability to positively influence and collaborate with team members.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.