Account Operations Specialist (Remote)

Join Us!
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday).
This requirement does not apply to support specialist positions.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com .
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.
Job Summary & Responsibilities
The Account Operations Specialist will report to the Account Operations Manager in the R&C Operations Department This role is responsible for opening new accounts, verifying, and processing maintenance to existing accounts, supporting external and internal clients, and resolving related account issues. This position requires a thorough knowledge of all types of account ownerships and classifications while adhering to applicable IRS rules and regulations.
Through verbal and written communication, the incumbent will develop, strengthen, and maintain a positive relationship with other internal Operational teams, Sales and external clients such as plan sponsors, record-keepers and third-party administrators.
• Review and process new account opening documentation and account maintenance requests for new and existing accounts in an accurate and timely manner• Review and evaluate request forms and other paperwork for completeness • Perform processes to ensure client accounts comply with the Customer Identification Program (CIP)• Respond to internal and external email and phone inquiries and manage inquiries received through the CRM system• Record important notes and supporting documentation within the client account portal• Communicate issues that arise to internal teams and external clients, and follow-up for timely resolution• Prepare and mail client correspondence • Ensure that all processing consistently meets established service levels and adheres to policies and procedures • Assist in reviewing and creating department policies and procedures• Serve as a liaison with Retirement Services Sales in the resolution of operational issues and inquiries related to service agreements, incoming files, funds and related data points needed to accurately service a variety of retirement products• Record and safeguard Service Agreement data within CRM systems• Manage incoming files and review, detect and resolve issues to effectively process within the established service levels• Ensure incoming checks, wires and ACHs are reviewed, addressed appropriately and processed within the established service levels• Follow up on outstanding issues relating to service agreements, accounts, funds and other pending items• Audit account details, fees and Welcome Kit communications for accuracy, ensuring data integrity and quality • Respond professionally to incoming and outgoing communications, including emails, phone calls and faxes • Generate and review daily reconciling report• Effectively communicate and utilize sound judgment to escalate issues that may require intervention of the Manager• Assist in the development and revision of policies and procedures with emphasis on internal controls• Aid in the training of staff members; aligned with Inspira's internal policies and procedures• Review client-initiated distribution, transfer, or rollover requests to ensure the documentation meets established criteria and requirements for different products lines and account types • Ensure transactional fees assessed are accurate based on the account relationship• Properly access the request to ensure the appropriate tax code and other pertinent information is entered appropriately on the transaction as this will have implications on the client's tax reporting• Enter disbursements (checks, wires, prepaid cards or ACHs) timely and accurately into the Trust Accounting System • Process appropriate and prompt follow-up for requests that do not meet our requirements and cannot be processed• Follow-up methods may include: the preparation and mailing of rejection letters ensuring the letter accurately describes the reason for paperwork rejection, direct follow-up with client and/or authorized third party by phone and/or email• Document client communication in the client file and letters and/or emails must be scanned to Inspira's document archival in a timely and accurate manner.• Communicate effectively, both verbally and in writing, with clients, advisors, third parties and/or Inspira associates to complete clients' requests in a timely manner• Assist in the processing of IRA account conversion and/or re-characterization requests• Calculate and process client Required Minimum Distributions • Ensure that disbursement requests and other client requests are processed within the established service levels and with the utmost accuracy• Review escalated requests or requests for exception processing and work with our clients, Team Lead, and Manager directly as required to resolve issues• Maintain a positive work atmosphere within the team and with other internal departments• Assist in the review/update of department policies and procedures• Consult with manager on effective ways to meet client needs or appropriate method to be used for error resolution• Keep the Manager of RSG Distribution Operations apprised of escalated client issues, processing errors or performance issues • Other duties as assigned.
Preferred Qualifications
Years of Experience: • 1-3 years of experience . Degree: • Bachelor's Degree in Business, Finance, or related field . Certification: N/A . Skills & Abilities: • Bachelor's Degree in Business, Finance, or related field
Compensation & Benefits
$17.50/hr-$20.50/hr