Account Manager

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We are looking for an experienced IT Account Manager to join our IT Consulting team at BMO, P&BB Technology for a hybrid role based out of Toronto. As a senior member of a multi-functional team, you will primarily be responsible managing the business partner relationship for assigned Business LOBs within P&C and will be the focal point for all technology planning services. Providing management consulting services and technology/industry expertise in support of business and enterprise needs.  In particular, he/she oversees the creation, alignment, and ongoing management of business /Information Technology (IT) strategies and roadmaps, ongoing prioritization of initiatives and IT Investment planning.

Candidate we are looking for also has a combination of following skills, experience and mindset:

• Manages the business partner relationship for assigned Business LOBs within P&C and for consulting on all technology planning, strategic roadmaps, and prioritized initiatives

• Provides consultancy and advice to business partners on the applicability and usability of alternative technology directions to help address the business problem/issue.

• Collaborates with business partner executives and senior management to align technology directions with business strategy and plans and to translate these into technical business solutions.

• Maintains a multi-dimension view of business and technology roadmaps, industry and market and internal resources to drive the idea, feasibility and conceptualization phase of projects.

• Works closely with the Lead Technology Officers to execute on LOB Technology strategies (both “run the bank” & “change the bank” initiatives).

• Oversees multi-disciplined Technology teams to develop appropriate technology responses to address business initiatives.

• Drives the conceptualization phase of technology projects and participates in the remaining project phases to ensure business partner needs are met.

• Collaborates with and challenges technology specialists and solution architects in developing cost effective solutions that appropriately solve for strategic and tactical business imperatives, preparing and presenting estimates to LOB.

• Communicates technical strategies and changes clearly to both technical teams and business groups.

• Assess value of potential work; has a complete understanding of all work included in the annual plan.

• Where required investigate, recommend and approve changes to systems, procedures, products and people to meet plans, achieve goals, and maximize scorecard.

• Provides coaching, mentoring, professional guidance to Business Analysts and Business Consultants, as required, in order to drive work forward, foster professional development.

• Supports our LTO and platform teams by developing and managing fnew and improved processes and tooling to facilitate the intake and assignment of new work

Skills and Qualifications

• Demonstrates expert relationship management, communication, and interpersonal skills.

• Possesses expert influencing and negotiating skills

• Ownership mindset, strong analytical capabilities and a passion for problem-solving and adapting to change. 

• Displays acumen with technical concepts and business/industry knowledge with a strong desire for continuous learning.

• Ability to assimilate lots of detailed information effectively, and lift the salient points to inform executive communication and decision making

• Excellent collaboration & teamwork skills with a focus on cross-group collaboration

• Excellent time management, organizational and prioritization skills.

• Ability to work independently with great resourcefulness; Is able to manage change and cope with complex and ambiguous situations

Qualifications

• 7+ years of progressive relevant experience, preferably within IT business analysis/business consulting, supporting and leading large and enterprise-wide projects; a post-secondary degree in business, finance, and/or computer science. MBA is an asset.

• Possesses broad/diverse business knowledge of a range of functions, products, and/or systems, or expert knowledge of specialized functions, products and/or systems.

• Possesses extensive practical experience in application development and/or business partner solution delivery.

• Understands current technology trends and process quality methodologies and how these can be applied to the business partner’s business

• Strong experience in software development practice, concepts/methodologies and tools (i.e. waterfall, Agile, iterative, JIRA, Confluence), and technologies obtained through formal training and/or work experience.

• Strong experience in technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint).

• Strong experience in business analysis, project delivery practices and standards across the project lifecycle.

• Understands the T&O organization (i.e., the relations between different technology areas) and stays abreast of the current organizational state

• Verbal & written communication skills - In-depth.

• Collaboration & team skills - In-depth.

• Analytical and problem solving skills - In-depth.

• Influence skills - In-depth.

• Data driven decision making - In-depth.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.