Account Manager

About This Role

CAE Flight Services offers a comprehensive suite of services designed to optimize and enhance the operations of aviation businesses. We are seeking a dynamic Account Manager to join our team. The successful candidate will be responsible for building and maintaining strong relationships with key stakeholders in the aviation industry, including airlines, airports, and other aviation-related businesses. This role involves managing a portfolio of accounts, ensuring high levels of customer satisfaction, and driving revenue growth through strategic sales and business development efforts.

Location: Irving, TX or Montreal, QC (Hybrid Role)

Travel: 50%

Responsibilities:

Relationship Management

• Build and maintain strong relationships with key stakeholders, including airlines, airports, and other aviation-related businesses.
• Ensure high levels of customer satisfaction by addressing client needs, resolving issues, and providing ongoing support.
• Manage a portfolio of accounts, ensuring each client receives value from the solutions and remains engaged.

Sales and Business Development

• Identify and target potential clients within the region and develop strategies to attract and onboard new customers.
• Develop and execute a sales plan that aligns with the company’s goals, focusing on both short-term and long-term objectives.
• Meet or exceed sales targets and revenue goals by selling SaaS solutions to aviation clients.
• Analyze market trends, competitor activities, and customer needs to identify new business opportunities
• Assist clients in the onboarding process, providing training and guidance to ensure successful implementation and adoption of the software.

Strategic Planning and Execution

• Develop and implement a strategic plan for the region, aligning it with the overall company strategy and goals.
• Monitor and analyze key performance indicators (KPIs) to track progress and make data-driven decisions.
• Manage regional sales budgets, ensuring efficient allocation of resources to achieve sales targets.

Collaboration and Communication

• Work closely with other departments, such as product development, marketing, and customer support, to ensure a cohesive approach to client management and service delivery.
• Provide regular reports on sales activities, pipeline status, and revenue forecasts to senior management.

Essential Qualifications:

• Extensive experience (5+ years) in Account Management, preferably within the aviation industry or a related field.
• Experience in developing and implementing successful sales strategies. Ability to create and execute strategic sales plans to drive business growth.
• Experience in maintaining strong relationships with key clients and stakeholders. Proven track record of delivering excellent customer service and achieving high customer satisfaction.
• Experience in negotiating contracts and closing deals with clients. Strong negotiation skills to reach mutually beneficial agreements.
• Experience working closely with other departments such as marketing, product development, product delivery, and customer service.

Desirable Qualifications:

• At least 3 years’ experience in selling crew management solutions in the aviation industry.
• Previous experience working within the aviation industry, such as with airlines, airports, or aviation service providers.
• Understanding of the operational and business processes within the aviation sector.
• Fluent (written and verbal) in a second language.
• Experience in complex analytics software/AI/algorithms for planning, scheduling, and constraints theory.

La maîtrise de l'anglais est requise pour ce poste, car il implique la participation à des réunions et projets ayant une portée internationale, ainsi que des interactions avec des collègues ou clients situés dans d'autres provinces ou pays.

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Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other  characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected].