Account Manager, SME & Growth

About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value
We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.
You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next.
About the team
The SME & Growth Business team at Airwallex is a passionate group of collaborators and business champions dedicated to empowering small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working closely with our clients to understand their unique needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers.
What you'll do
As an Airwallex Account Manager, you will build relationships with our existing top tier customers to ensure that our customers are maximizing the value they are receiving from our products and services. Your main focus and goal is to drive value that leads to adoption, expansion, and customer satisfaction. You will be dedicated to finding cross-sell opportunities within current client accounts by establishing lasting relationships with key decision makers.
This role is based in Toronto, ON, Canada.
Responsibilities:

• Serve as the go-to expert on the Airwallex platform, understanding customer needs and tailoring solutions to meet them
• Identify and convert new opportunities within existing accounts, driving increased platform adoption and revenue
• Conduct consultative meetings with senior leaders, showcasing the business value of Airwallex's innovative solutions
• Partner with internal teams to optimize the client experience and maximize platform utilization
• Deeply understand customer needs through various feedback channels, including data analysis, surveys, and QBRs
• Mentor junior team members and provide strategic guidance on key account decisions

Who you are
We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:

• At least 3 years of proven success in software sales or account management within the technology or SaaS industry
• Prior experience in API sales or account management and proficiency with Salesforce
• Demonstrated expertise in value-based solution selling and navigating complex sales cycles. Comfortable presenting to and closing deals with C-level executives
• Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile
• A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success

Preferred qualifications:

• Fintech experience
• Looker or other data visualization experience
• Working proficiency in French

Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
Equal opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
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