Account Manager - Life Sciences

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media, brand and marketing strategy; and E2E campaign development, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology, and intelligence. Visit us at: www.accenture.com/song

Life Sciences — a new breed of agency that believes that better experiences lead to better health. Our team focuses on creating experiences that empower people to take greater ownership of their health and improve the pathway to care for patients, caregivers and healthcare professionals. 

Join our team of curious and collaborative life sciences strategists, creatives, experience designers, technologists, and data scientists to drive customer success and business results globally at scale. We craft impactful marketing activations inside world-class customer experiences by focusing on driving brand and demand across every touchpoint. If you’re passionate about audience and content strategies, websites, portals and engagement platforms, creative campaigns and lifecycle marketing and more – and have expertise in Account and Project Management for the life sciences sector, join us. In combination with all other Accenture Song groups, we are “The Experience Agency.”

You Are:

As an Account Manager you will work within our Business Services Department in the creation and rollout of customer experience solutions and digital marketing strategies tightly integrated with our clients’ business objectives. Our Account Managers have the opportunity to flex across Agency Services (Client Services, Project Management) and Consulting programs and are responsible for building and maintaining relationships with client stakeholders while managing digital projects across multiple accounts and supporting development of existing and new Life Sciences accounts, as well as growing new opportunities for Accenture to provide value.

If you have a passion for making a difference in patients’ lives, and can thrive in a fluid, fast-paced, energetic environment, we’d love to talk to you!

The Work:

• Manage and build long-term Life Sciences client relationships by delivering best-in-class digital services.

• Draft Scopes of Works with cross-functional teams.

• Work with cross-department Subject Matter Experts to develop marketing/media/creative strategies for clients.

• Define project scope based on client needs and requirements.

• Create and execute project plans; identify resources needed, assign individual responsibilities, and revise, as appropriate, to meet changing needs and requirements.

• Write briefs for the internal creative and marketing teams.

• Act as the main point of contact for clients during the project lifecycle

• Manage medical, legal, medical review organization and submissions for FDA.

• Ensure on-budget and on-time high-quality project deliverables.

• Grow revenue within existing accounts and maintain account targets.

Here’s What You Need:

• 7+ years of account or project management experience in digital channels, or comparable experience in client services, public relations or project management experience.

• Experience with managing programs in a regulated industry – ideally pharmaceuticals or MedTech.

• Understanding of and hands-on experience across channels such as interactive media, web site planning, design and development, user experience, mobile, responsive design, mobile app design, motion design/video, print, or content production.

• Curiosity and passion for analytics and emerging digital trends and tools.

• A University Degree is required for this position

• An understanding or interest in engaging healthcare professionals and patient audiences to motivate and drive action and engagement.

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points if:                          

• Experienced in Life Sciences principles, e.g. MLR review processes and requirements, Fair Balance, branded vs. unbranded restrictions, etc.

• Fluency in digital media channels including Paid Search, Search Engine Optimization, Programmatic Media, Video Marketing, Social Media, etc.

• Experience in Oncology, Neurology, Rare Disease, Patient Services, Vaccines or related areas.

• Experience managing Creative AOR or Digital AOR programs.

• Project management experience, preferably on website design/development or digital marketing projects.

• Familiarity with Agile design and development methodologies.

• Familiarity with modular content or content production.

• Familiarity with multi-channel data integrations for analytics and insights generation a plus.

• Superb attention to detail and organization skills.

• High responsiveness to a changing landscape of priorities, timelines, and client requirements.

• Outstanding interpersonal, written and presentation skills

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location                                    Annual Salary Range

British Columbia                             $91,400 to $209,900

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com