Account Manager, Core OTA Vacation Rentals

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Account Manager, Core OTA Vacation Rentals – Montreal 

Travel Partnerships & Advertising helps partners — including hotels, vacation rentals, airlines, destination marketing organizations (DMOs), and more — deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. 

Make an Impact! 

As an Account Manager for Core OTA Vacation Rentals in Canada, you will help grow a portfolio of vacation rental partners on the Expedia platform by managing relationships directly and deepening strategic partnerships. This role focuses on top revenue partners in Canada, including independent multi-unit properties and Property Managers overseeing multiple listings. You will analyze business and operational performance to identify optimization opportunities, ensure high-quality service delivery, communicate technical and operational impacts, and execute account strategies that drive results across teams and regions. 

Core OTA Vacation Rental sits at the heart of Expedia Group’s marketplace, connecting travelers with high-quality vacation rental supply through our flagship brands. The team partners with professional hosts and property managers to improve visibility, grow bookings, and elevate the end-to-end guest experience. By combining data-driven insights with local market expertise, the Core OTA Vacation Rental team helps partners in Canada unlock new demand, optimize performance across channels, and deliver stays that travelers love. 

In this role, you will:

• Build strong relationships with partner account teams, including key buyers and decision makers 

• Assist in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to grow partner accounts 

• Understand and clearly report partner business issues through appropriate organizational channels 

• Recommend products, services, and insights that meet partner needs and drive mutual growth 

• Acquire a solid understanding of how the department operates and fits into the larger organization 

• Demonstrate awareness of the policies, practices, trends, and competitive landscape that impact Expedia Group and its partners

• Show good understanding of the financial impact of decisions and solutions on the organization and its partners 

• Document components of a business case for change at the direction of more senior colleagues as needed 

• Business travel within Canada required 20% of the time

Commercial & contract management 

• Acquire and maintain a working knowledge of financial data and Expedia Group’s standard contract terms and conditions by reviewing product literature, contracts, and learning from peers  

• Learn when to partner with legal resources to modify or adjust standard contract terms 

• Learn the contract negotiation process and how to complete contractual arrangements 

• Conduct straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching agreement 

Stakeholder management & communication 

• Exchange nuanced information to build consensus among internal and external stakeholders 

• Handle key objections with confidence and proactively seek support from a manager when needed 

• Identify and actively engage stakeholders in decision making and strategies that benefit both the account and Expedia Group 

• Ability or experience working in a global cross cultural environment

• High agency, ability to self-direct your work

Sales, solutions & market insight 

• Build a working knowledge of Expedia Group products, technologies, and offerings within scope of responsibility 

• Develop an understanding of competitors’ standard products and services  

• Apply Expedia Group products, technologies, and offerings in insightful ways to address partner needs  

• Demonstrate the importance of maintaining ongoing business relationships with colleagues and external customers 

• Strategically build relationships to support total portfolio and broader organization goals 

• Develop understanding of customers’ industry dynamics and competitive market in Canada

• Attend customer meetings to understand needs and expectations first-hand 

• Learn the metrics used to assess the performance of products, services, and solutions against customer needs and expectations 

• Develop key value proposition statements, case studies, and narratives that demonstrate the value of Expedia Group’s products, services, and solutions 

Experience and qualifications:

• 2+ years of experience in Account Management or relevant field

• Proficient in English and French

• Experience in portfolio management and relationship/account management, including upselling and cross-selling  

• Proficient in sales techniques with a focus on consultative, value-based selling  

• Strong communication skills, with the ability to convey complex information clearly and persuasively to diverse audiences 

*We kindly ask candidates to submit their resume in English, as our regional and global hiring teams review applications in English.

The total cash range (inclusive of base salary and variable incentive target) for this position in Montreal is $83,000.00 to $116,500.00. Employees in this role have the potential to increase their pay up to $133,000.00, based on ongoing, demonstrated, and sustained performance in the role. Incentive plan performance above target will also earn more than the incentive target compensation amount.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

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