The Account Executive manages international client relationships, addresses operational needs, ensures compliance, and drives KPI success through monitoring and problem-solving.
About the Unit:
Crossborder Unit focuses on handling the challenges presented by international shipping from Regional Partnerships Office, China Sales Office, and Export Services. The Unit handles the intricate paperwork, customs regulations, and potential delays that arise when moving goods across borders. This unit also ensures smooth transit by working closely with customs agencies, managing international documentation, and keeping on top of ever-changing import/export rules.
About the Job:
The Account Executive’s (AE) responsibility is to maintain a positive relationship with Ninja Van's international clients and cater not only to their day-to-day operational needs, but be a quick-response team as well that handles situations and escalations as they pop-up. This role is both a vanguard and a firefighter - the AE will be who the clients will reach out to, and is in the best position to assist them.
Main Duties
- Familiarize the daily needs of the assigned account, and make sure they have the data that they need whether it be on a daily, weekly, or monthly basis
- Understand and recommends innovative suggestions on what needs to be done, and make sure that the whole Ninja Van team understands as well - translate "client speak" into our own internal language
- Execute day-to-day operational tasks that deal with aligning Ninja Van’s and client’s systems
- Ensure that processes are followed - but also look into improving these processes not just for key accounts but for Ninja Van as a whole.
- Responsible for hitting operational KPIs through shipment monitoring from inbound until delivery, data analysis, and project management.
- Manage newly onboarded/existing accounts, ensuring that all the clients’ needs are met (Dashboard training, Packaging guideline, etc.), and maintaining their good relations as the all-around representative of Ninja Van.
- Responsible for keeping the client connected and ensuring their stickiness to the company’s service by maintaining good and positive relations and consistently responsive to all communication channels.
- First-tier problem solvers. Ensuring that all solutions were exhausted before escalating the issue to the next level supported with gathered data and investigation results.
- Familiar with all legs of operations and ensures the process flow of the clients’ parcels are moving seamlessly and well monitored.
Qualifications
- Analytical skills, marketing skills, excellent interpersonal skills
- At least 3 year of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Must be able to present information to clients and address business concern of the said client
- With relevant product or industry knowledge specifica;y IMport, customer clearance, warehouse management
- Experience in logistics or e-commerce industries is preferred
- Proficient in Microsoft Office Suite
Top Skills
Microsoft Office Suite
Similar Jobs
eCommerce • Fintech • Information Technology • Payments • Financial Services
The Account Executive at Fiserv drives new business through inbound sales, manages pipeline, and presents SaaS solutions to clients.
Top Skills:
Point-Of-Sale SolutionsSaas Solutions
Software
As an Account Executive at Introhive, you will acquire new business, exceed revenue targets, and build key customer relationships in the SaaS industry.
Top Skills:
CRMMarketing AutomationSaaSSales EnablementSalesforce
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Generate new business sales revenue from SaaS licenses through strategic account planning and develop relationships with C-suite executives.
Top Skills:
AISaaS
What you need to know about the Montreal Tech Scene
With roots dating back to 1642, Montreal is often recognized for its French-inspired architecture and cobblestone streets lined with traditional shops and cafés. But what truly sets the city apart is how it blends its rich tradition with a modern edge, reflected in its evolving skyline and fast-growing tech industry. According to economic promotion agency Montréal International, the city ranks among the top in North America to invest in artificial intelligence, making it le spot idéal for job seekers who want the best of both worlds.
Key Facts About Montreal Tech
- Number of Tech Workers: 255,000+ (2024, Tourisme Montréal)
- Major Tech Employers: SAP, Google, Microsoft, Cisco
- Key Industries: Artificial intelligence, machine learning, cybersecurity, cloud computing, web development
- Funding Landscape: $1.47 billion in venture capital funding in 2024 (BetaKit)
- Notable Investors: CIBC Innovation Banking, BDC Capital, Investissement Québec, Fonds de solidarité FTQ
- Research Centers and Universities: McGill University, Université de Montréal, Concordia University, Mila Quebec, ÉTS Montréal
