Jobs at SysAid

Manage the customer renewal lifecycle, including contract processing, quoting, proposal follow-up, payment coordination, negotiation, and renewal forecasting. Collaborate with Customer Success Managers, Accounts Receivable, and leadership to prevent service disruptions, address objections, maximize retention and revenue, and secure multi-year contracts.

Lead North America revenue organization (new logo, customer success, expansion) for ~25 people. Own P&L, forecasting, hiring, operations, and GTM strategy. Drive acquisition, retention, and expansion; set territories, quotas, and compensation; represent NA performance to executives and the board.

Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

Manage and grow existing SMB accounts by identifying expansion opportunities, delivering product presentations and demos, following up on marketing/CSM leads, and closing business while providing technical problem-solving and building strong customer relationships.