Leads a customer service team managing B2B retail orders, ensuring accuracy, timely processing, carrier compliance, shipment execution, and service-quality targets. Reviews order and warehouse data, resolves escalations, supports audits, coordinates cross-functional teams, forecasts warehouse activity, and drives retailer initiatives that reduce costs and chargebacks. Trains team members, updates procedures, and promotes AI adoption and process automation across the order-to-cash workflow.

Leads SharkNinja’s Canadian business strategy, P&L, commercial agenda, retail and distributor relationships, and profitable growth across consumer products, e-commerce, and direct-to-consumer channels. The role localizes portfolio and go-to-market plans, coordinates cross-functional execution, improves operational performance, ensures compliance, and builds high-performing leadership teams. Deep knowledge of Canadian consumers, retailers, regional dynamics, and Quebec is required.