The Senior Customer Success Manager advocates for customers, ensuring they achieve outcomes using ServiceNow products by providing guidance and support. Responsibilities include project oversight, enhancing product adoption, and addressing customer issues to maximize value from their investment.

The Senior Customer Success Manager acts as an advocate for customers, overseeing portfolios to enhance their business outcomes and product adoption through guidance and best practices.

The role involves consulting and configuring ServiceNow solutions for Finance & Supply Chain, guiding customers through process improvements, training, and developing integrations.

The Senior Technical Accelerator Consultant will deliver technical accelerators for ServiceNow products, drive customer success, mentor team members, and work on digital transformation projects.

The role requires supporting public sector contracting, negotiating SaaS agreements, and providing legal expertise on compliance, with a focus on government customers.

The Customer Success Executive owns post-sale relationships, driving customer satisfaction and retention. They lead complex transformations, mentor teams, and enhance business outcomes using ServiceNow offerings.

The Principal Platform Architect guides digital transformation using ServiceNow, ensuring alignment between technology and business strategy, managing technical governance, and mentoring teams.

The Senior Customer Engagement Manager will manage key internal and external initiatives, ensuring a unique customer experience and successful project implementation, while leading cross-functional teams and delivering updates to stakeholders.

The Principal Customer Success Executive drives customer success by aligning ServiceNow offerings with executive strategies, optimizing business outcomes, and fostering long-term relationships with C-suite stakeholders.

Responsible for selling service offerings to enhance customer adoption of products, developing strategies, managing opportunities, and collaborating with account teams and partners.