Jobs at Retell AI

The Design Engineer will build and maintain the design system, prototype in React and TypeScript, and ensure design accuracy in product components. They will collaborate with product designers and engineers to enhance product quality using AI tools.

As a Senior Backend Engineer, you'll design scalable backend systems, build foundational architecture, and manage complex projects within a voice AI-driven platform.

Own and respond to inbound leads across website forms, email, live chat, and LinkedIn. Qualify and route opportunities, schedule discovery/demo calls, maintain CRM hygiene, track performance, and partner with revenue leadership to improve inbound qualification and workflows.

The role involves building production ML models for voice AI, focusing on fine-tuning, deploying, and evaluating models to enhance human-like interactions.

As a Senior Full-Stack Engineer at Retell AI, you'll develop scalable systems and intuitive interfaces, bridging backend integrations with frontend experiences, focusing on voice automation solutions.

As a Senior Forward Deployed Engineer, you'll deliver voice AI solutions to enterprise clients, bridging technical and non-technical teams while driving project delivery and adoption.

Lead customer deployments of voice AI agents from discovery through production launch. Responsibilities include understanding customer workflows, translating requirements into AI workflows, configuring agents and automation, integrating APIs and business systems, troubleshooting technical issues, running demos and working sessions, coordinating with Sales, Product, Engineering, and Customer Success, tracking project risks, and optimizing deployments. The role also develops repeatable implementation playbooks and identifies expansion opportunities.

Leads strategic customer engagements from discovery through production deployment and expansion of AI voice solutions. Partners with executives to identify automation opportunities, build ROI cases, design workflows, and develop execution plans. Coordinates Sales, Product, Engineering, and Customer Success teams, advises customer stakeholders, drives complex initiatives, and translates successful deployments into repeatable playbooks and product insights.

Design and deploy production-grade LLM-powered workflows, internal tools, and automations to improve recruiting, security/compliance, finance, operations, CRM integrations, and GTM processes across the company.

The role focuses on advancing AI voice agents through research in LLMs and audio models. Responsibilities include model prototyping, evaluation, and collaboration with engineering to bridge research and production systems.

Deliver production-ready voice AI solutions to enterprise customers: prototype to production, build full-stack integrations, lead deployments, translate field feedback into product improvements, and partner with sales while communicating technical concepts to non-technical stakeholders.

Lead Retell AI's visual identity across web, social, events, and marketing. Create launch campaigns, landing pages, illustrations, diagrams, and experiential assets. Extend and document brand systems so teams can produce on-brand work. Ship high-quality design quickly from brief to final assets and own brand consistency across touchpoints.

The role involves owning product positioning, leading product launches, building sales enablement, and directing creative brand campaigns. Requires strong messaging instincts and experience in B2B SaaS or AI infrastructure.

Manage strategic relationships and partnerships for Retell AI, focusing on business development, ecosystem growth, and partner enablement across various technology sectors.

Sell Retell AI’s voice AI platform to large enterprises by owning full sales cycles, designing pilots, building quantified business cases, navigating procurement/security, and driving production and expansion across multi-stakeholder buying committees.

As a Senior Product Designer at Retell AI, you will manage end-to-end product design, shaping user interaction with AI voice agents and ensuring a high-quality user experience.

Serve as a founding sales engineer driving enterprise adoption of Retell's Voice AI. Lead technical discovery, design solution architectures, build demos and proofs-of-concept, own RFPs and security reviews, and partner cross-functionally to move customers from evaluation to production while influencing product roadmap.

Deliver end-to-end voice AI solutions for enterprise customers: prototype to production, build full-stack integrations (Python, JavaScript/TypeScript) with CRMs/ERPs, partner with sales, scope and resolve blockers, codify reusable patterns, translate field feedback to product recommendations. Fluent Mandarin required to support China-based customers; occasional international travel may be needed.

Lead end-to-end deployments of Retell's voice AI platform, guiding discovery, designing conversational workflows, building prototypes, driving technical delivery, creating ROI models, and advising executives to ensure successful production launches and adoption.

The Principal/Staff Engineer will lead the technical direction of the platform, overseeing systems architecture, driving complex initiatives, and ensuring scalability and reliability while mentoring the engineering team.