AssistIQ

Montréal
26 Total Employees
Year Founded: 2021

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2 Days AgoSaved
In-Office or Remote
Montréal, QC, CAN
Healthtech • Software
Provides Tier 1 technical support to healthcare customers using AssistIQ’s iPad and web solutions, including EHR integrations. Responds through phone, email, SMS, chat, and tickets; troubleshoots and resolves basic issues; documents resolutions; escalates complex problems to Tier 2 or engineering; coordinates follow-up; maintains product knowledge; follows SLAs and support workflows; participates in on-call rotations; and supports French-speaking Canadian customers.