Jobs at Ashby

Own large product areas end-to-end: research, write product specs and wireframes, design and implement full‑stack features, build reusable abstractions, collaborate with product/design/infra, and ship high-quality software at startup scale.

Design and implement user-facing features by combining high-quality visual design and production engineering. Improve and extend the design system, consult on bespoke designs, ship prototypes and finished features, iterate from user feedback, and collaborate closely with product and engineering teams.

Design and implement user-facing features by combining strong visual design and frontend engineering. Improve and extend the design system, ship production-quality UI in TypeScript/React, collaborate with product engineers and customers, iterate quickly based on feedback, and help other engineers improve UX.

Build and own large product areas end-to-end: research, write specs, design wireframes, implement full-stack features, create reusable abstractions, collaborate across product, design, and infra, and ship high-quality software at scale.

Own full sales cycle for enterprise accounts in Eastern/Central time zones, focusing on new logo acquisition via inbound/outbound. Source pipeline, engage executives, close large (>$100K ARR) deals, coordinate with Solutions Engineering, manage a small set of expansion accounts, maintain CRM, and travel occasionally for events and on-sites.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering and go-to-market teams to deliver high-quality, reusable product capabilities. The role requires strong product judgment, technical thinking, written communication, business sense, and sustained ownership of impactful customer outcomes.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering, customers, and go-to-market teams to deliver high-quality, reusable product capabilities. Drive product vision across a six- to 18-month horizon, manage tradeoffs and technical risks, and improve customer experience through deep research and sound judgment.

Manage annual renewals and month-to-month subscriptions for startup customers across the Americas. Lead pricing and contract negotiations, answer contract questions, generate order forms, maintain CRM records, and build customer trust. Collaborate with Sales and Customer Success to drive retention, expansion, and customer satisfaction while identifying growth opportunities. The role requires strong communication, empathy, attention to detail, autonomy, adaptability, and comfort managing a high volume of accounts remotely.

Own Ashby’s scalable customer live-learning program, coordinating calendars, registration, production, presenters, facilitation, recordings, follow-up, and reporting. Design practical workshops and learning experiences, coach subject-matter experts, maintain the recording library, and partner with Customer Success, Customer Education, Marketing, and operations teams. Use learner feedback and behavioral data to improve sessions, demonstrate customer application, and expand formats and audiences while maintaining reliable delivery.

Own Ashby’s onboarding and product-led growth strategy for its B2B SaaS platform. Research customer journeys, design product and transactional email experiences, define adoption metrics and Product Qualified Leads, and improve features to accelerate customer value and expansion. Partner closely with Customer Success, Revenue Operations, data, engineering, and other product teams while driving customer research, product strategy, and high-impact changes.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Own technical configuration for assigned SaaS customer implementations, partnering with implementation specialists to confirm requirements, configure platform functionality, execute testing, document decisions, and support go-live. Advise customers on best practices, manage change, communicate progress and risks, solve configuration challenges, and collaborate with Customer Success, Sales, Product, Engineering, and Operations.

Lead end-to-end implementations for mid-market and smaller enterprise customers, managing ~15 concurrent 4–8 week SaaS onboarding projects. Develop and execute implementation plans, align stakeholders, configure multi-module systems, drive change management, advise on best practices, and collaborate across CS, Sales, Product, Engineering, and Ops to ensure rapid time-to-value and strong customer outcomes.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Lead pre-sales scoping and design for enterprise implementations, create and negotiate Statements of Work, ensure smooth Sales-to-Professional Services handoffs, participate in early lifecycle kickoff, refine PS go-to-market motions, and partner with Sales and Solutions Engineering to increase win rates and accelerate time-to-value for enterprise customers.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Lead and grow a Support Engineering team that resolves complex product issues, integrations, and data workflows. Define escalation and triage practices, build scalable diagnostics and internal tools, collaborate closely with Engineering and Product, mentor engineers on debugging, logs, and database querying, and create repeatable processes to improve customer outcomes and support efficiency.

Lead and develop a global team managing SaaS renewals and complex contract negotiations. Build scalable renewal processes, improve forecasting and CRM hygiene, partner cross-functionally with Sales, RevOps, Legal, Finance and Product, and translate negotiation outcomes into playbooks to drive retention and commercial growth.

Lead and grow a Mid-Market Solutions Engineering team: hire, coach, and operationalize demo, trial, and RFP processes; partner with sales leadership to accelerate deals; build scalable systems, feedback loops, and enablement to drive revenue and product insights.

Lead and scale an enterprise Solutions Engineering team to win complex SaaS deals. Hire and coach SEs, drive technical deal execution (demos, POCs, security reviews, RFPs), build scalable processes and enablement, partner with Product/Engineering and Sales, and lead strategic initiatives from diagnosis through implementation to impact revenue and product direction.