Jobs at Ashby

Own large product areas end-to-end: research, write product specs and wireframes, design and implement full‑stack features, build reusable abstractions, collaborate with product/design/infra, and ship high-quality software at startup scale.

Design and implement user-facing features by combining high-quality visual design and production engineering. Improve and extend the design system, consult on bespoke designs, ship prototypes and finished features, iterate from user feedback, and collaborate closely with product and engineering teams.

Design and implement user-facing features by combining strong visual design and frontend engineering. Improve and extend the design system, ship production-quality UI in TypeScript/React, collaborate with product engineers and customers, iterate quickly based on feedback, and help other engineers improve UX.

Design and own Ashby’s value-selling motion: build impact assessment frameworks and tooling, support enterprise pre-sales deals and executive conversations, enable SE and CSM teams, and ensure customers realize and retain promised outcomes.

Build and own large product areas end-to-end: research, write specs, design wireframes, implement full-stack features, create reusable abstractions, collaborate across product, design, and infra, and ship high-quality software at scale.

Own full sales cycle for enterprise accounts in Eastern/Central time zones, focusing on new logo acquisition via inbound/outbound. Source pipeline, engage executives, close large (>$100K ARR) deals, coordinate with Solutions Engineering, manage a small set of expansion accounts, maintain CRM, and travel occasionally for events and on-sites.

Manage renewals and subscription contracts for SMB customers (≤100 employees). Lead renewal negotiations, generate order forms, maintain CRM, answer contract questions, and collaborate with Sales and Customer Success to drive retention and expansion.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Lead end-to-end implementations for mid-market and smaller enterprise customers, managing ~15 concurrent 4–8 week SaaS onboarding projects. Develop and execute implementation plans, align stakeholders, configure multi-module systems, drive change management, advise on best practices, and collaborate across CS, Sales, Product, Engineering, and Ops to ensure rapid time-to-value and strong customer outcomes.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations and configurations, resolve tickets end-to-end, communicate clearly with varied audiences, escalate appropriately, and contribute to projects that improve support workflows and automation. Participate in a rotating schedule requiring one weekend day.

Lead strategy and tactical operations for Customer Success by designing processes, reporting, and tooling to improve customer health, retention, and revenue. Partner cross-functionally to support planning, capacity modeling, onboarding, lifecycle mapping, and change management. Deliver analysis of NRR/GRR, churn, adoption, and health scores to inform CS strategy and operational improvements.

Lead pre-sales scoping and design for enterprise implementations, create and negotiate Statements of Work, ensure smooth Sales-to-Professional Services handoffs, participate in early lifecycle kickoff, refine PS go-to-market motions, and partner with Sales and Solutions Engineering to increase win rates and accelerate time-to-value for enterprise customers.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Manage end-to-end implementations for strategic (enterprise) customers in a remote-first SaaS environment. Develop and execute implementation plans, drive stakeholder alignment, configure complex workflows and integrations, coach customers through change, and collaborate cross-functionally to ensure timely adoption and value realization. Travel occasionally (<10%) for strategic engagements.

Manage a book of ~20 strategic enterprise customers to drive product adoption, retention, and customer health. Become a product and domain expert, tailor configurations and training, multi-thread across stakeholders, and partner with Sales, Product, Marketing, and Ops to scale playbooks and outcomes.

Lead and grow a Support Engineering team that resolves complex product issues, integrations, and data workflows. Define escalation and triage practices, build scalable diagnostics and internal tools, collaborate closely with Engineering and Product, mentor engineers on debugging, logs, and database querying, and create repeatable processes to improve customer outcomes and support efficiency.

Lead end-to-end implementations for mid-market B2B SaaS customers (≈15 concurrent projects, 4–8 weeks each). Develop and execute implementation plans, manage stakeholders, provide technical configuration guidance, drive change management, advise on best practices, and collaborate cross-functionally to ensure timely customer value and adoption.

Lead and develop a global team managing SaaS renewals and complex contract negotiations. Build scalable renewal processes, improve forecasting and CRM hygiene, partner cross-functionally with Sales, RevOps, Legal, Finance and Product, and translate negotiation outcomes into playbooks to drive retention and commercial growth.

Lead and grow a Mid-Market Solutions Engineering team: hire, coach, and operationalize demo, trial, and RFP processes; partner with sales leadership to accelerate deals; build scalable systems, feedback loops, and enablement to drive revenue and product insights.

Lead and scale an enterprise Solutions Engineering team to win complex SaaS deals. Hire and coach SEs, drive technical deal execution (demos, POCs, security reviews, RFPs), build scalable processes and enablement, partner with Product/Engineering and Sales, and lead strategic initiatives from diagnosis through implementation to impact revenue and product direction.