Senior Field Solutions Engineer

At Miovision, we’re unlocking transportation networks that move you. Our vision and mission is to enable smart, fast, safe communities that simply flow, as we drive the Intelligent Mobility Revolution. Backed by the world’s most advanced traffic AI, Miovision’s innovations in traffic signal planning and operations are making it possible for cities to improve the transportation experience for drivers, cyclists and pedestrians.

Our values drive us. They’re at the core of everything we do. If they align with yours, proceed through the GREEN light!
All in to win: We're driven by a winning mindset, approaching every challenge with intensity, clarity, and speed.
One Miovision: We succeed as one team, uniting diverse talents, building on trust, and putting our shared mission before ego.
Be better every day: We're committed to continuous growth, staying curious, building mastery, and embracing challenges as learning opportunities.
Make it happen: We are proactive and results-driven, taking ownership, acting with urgency, and focusing on solutions that deliver real impact.
Earn the customer: We are deeply customer-centric, focused on earning our customers' partnership every day by delivering exceptional experiences that drive their success.
 

Position Summary:

The Sr. Field Solution Engineer (Sr. FSE) is a technical industry expert that drives software growth by developing technical and operational relationships with customers in support of their adoption of the Miovision solutions. 

As a technical industry expert, the Sr. FSE integrates into the daily operation of the agency to support complex proof of concepts and ongoing initiatives to maximize product output and value.  The FSE ensures continuous value and product adoption that ultimately drives intersection network and software growth.

The Sr. FSE will be assigned to the Focus account segment team that targets the top 15 major North American cities. Within these cities and agencies, it is expected that the Sr. FSE can expand beyond the immediately available applications and provide a level of solutions architecture development with the agency. The Sr. FSE is expected to integrate and influence the product roadmap by working closely with the product leaders to support large deal acceleration and smart city integrations.

Key Accountabilities: 

The Focus Accounts are a subset of accounts that are directly managed by Focus Account Directors. These are the accounts that the Sr. FSE is responsible to support directly alongside the account directors. There are no other FSEs assigned to these accounts. There are approximately 15 accounts in this structure. 

Targeted Departments

The Sr. FSE is to support the entire city scope; this includes Traffic, Transit, Fire, police and adjacent city services like Snow plows and mobility teams.  This role is focused at building a cohesive integrated city architecture to enable applications. 

Technical consultancy/ Supporting the sales process

The Sr. FSE is responsible for learning and understanding the current technical capabilities/systems/tools within the account ecosystem, and identifying and documenting the gaps that exist between the current state and the customer's desired state. This creates a plan of action/recommendations for the agency to successfully move from current state to desired outcome state with support and input from Miovision and Miovision's partners.  Document product/feature needs for product design prioritization. 

Solution scoping and design

The Sr. FSE would support solution design, technical documentation and the implementation plan of current desired integrations as set in the account plan. As the account evolves, the Sr. FSE would continuously build on possible integration opportunities and scope out any future integrations with the Miovision products and 3rd party systems.   Establish a framework for necessary contributions from various departments and facilitate their collaboration. Work alongside project management teams to successfully monitor progress and implementation of initiatives. 

Pilots and Product Demonstrations

The Sr. FSE would design and manage all product demonstrations highlighting the value of all Software and applications. The Sr. FSE would also manage all pilot installations and proof of value demonstration.  

Product approval and specification process

With support from the APL team, work to achieve product approvals in assigned territory. In addition, work with customers and prospects to update their ITS specifications to incorporate Miovision Master Specification. 

Complex issue resolution and customer advocacy

The Sr. FSE would support the resolution of any complex product issue resulting in prevention of purchase, delayed renewals or potential for churn. The Sr. FSE will always act as a customer advocate to ensure an effortless experience in resolving these challenges. The Sr. FSE would build a strong relationship between the Miovision product and support teams to ensure continuous resolution of ongoing operational issues as well as product deficiencies that may come up. 

Proof of Value Documentation

Account plans are a recipe for delivering on potential product value as intended. Building success within the key accounts will create many product advocates and champions that can accelerate the creation of case studies and references. These individuals can then be leveraged for webinars and further our account-based marketing program. 

Skills/Qualifications:

• Bachelor’s degree or recognized equivalency or achievement of recognized professional level
• 8+ years of technical experience; must understand network products
• Ability to travel internationally, providing on-site consulting work to clients
• Ability to manage multiple projects utilizing strong planning and organizational skills
• Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
• Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
• Analytical nature with the ability to solve complex business issues
• Basic understanding of product development and engineering processes. 
• Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications

We invest in our team with benefits designed for modern life and true work-life balance.

• Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
• Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.
• Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend!), a December holiday shutdown, and a flexible vacation policy.
• Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.

Sound like your next adventure? Apply now and let's start building together!