Operational Projects Specialist

Purpose of the Role 

The Operational Projects Specialist serves as a key integrator between national project design and operational execution across Intelcom’s network. Acting as a conductor, this role ensures that new product designs and engineering processes are successfully translated into day-to-day operations. The Specialist is responsible for regional design decisions, planning, and deployment at stations, ensuring operational readiness and alignment across all stakeholders. 

Key Responsibilities 

 Planning & Deployment 

• Lead the operational design and document physical requirements of new projects. 

• Adapt and improve national solutions design to regional specific operations. 

• Plan and coordinate deployment across stations, ensuring timelines and resources alignment with Project Management Office (PMO). 

• Provide key operational updates to the PMO on strategic initiatives. 

 Stakeholder Alignment 

• Mobilize and align cross-functional teams: multi-levels operation leaders, SOP Specialists, CI team, Engineers, Trainers, etc. 

• Coordinate execution of pilots and national rollouts, ensuring each location is prepared. 

 Monitoring & Support 

• Track execution of project tasks and resolve field blockers. 

• Monitor progress using KPIs, R&R charts, and follow-up actions. 

• Ensure supporting documents (WIs, SOPs) are validated and available before deployment. 

• Provide post-deployment follow-up and continuous operational support. 

Required Skills 

• Exceptional coordination abilities to mobilize cross-functional teams 

• Strong understanding of operational workflows and change management principles 

• Problem-solving and decision-making abilities 

• Excellent communication and facilitation skills to engage diverse stakeholders 

• Ability to perform under pressure and adapt in a fast-paced environment 

• Highly organized, detail-oriented, and solution-driven 

• Autonomous leadership with the ability to influence without direct authority 

Qualifications 

• Bachelor's degree in Operations management, Industrial Engineering, Business Administration, or a related field 

• PMP, Lean Six Sigma, or Agile certification is a strong asset 

• 5+ years of experience in operations, project management, or process improvement within a logistics, supply chain, or manufacturing environment 

• Proven track record of leading cross-functional projects from design to execution 

• Experience managing deployments across multiple sites or regions 

• Proficiency in project management tools (e.g., Asana, Smartsheet, MS Project) 

• Strong command of data analysis tools (Excel, Power BI, or equivalent) 

• Familiarity with SOP/WI documentation and operational KPIs