Operational Projects Manager

Purpose of the Role 

The Operational Projects Manager plays a strategic leadership role in driving the successful design, planning, improvement and execution of operational initiatives across Intelcom’s national network. This role oversees a portfolio of operational projects, ensuring alignment between business objectives, engineering solutions, and field execution. The Manager leads a team of Operational Projects Specialists and collaborates with senior stakeholders to deliver scalable, efficient, and sustainable operational transformations. 

Key Responsibilities 

Strategic Planning & Oversight 

• Define operational project scope, objectives, and success criteria in alignment with business goals 

• Lead the national planning and prioritization of operational projects 

• Oversee regional deployment of national solutions and ensure consistency in execution in collaboration with the HyperCare team. 

 Leadership & Stakeholder Engagement 

• Manage and mentor a team of Operational Projects Specialists. 

• Facilitate cross-functional collaboration with Engineering, CI, Operations, Procurement, and Change Management. 

• Engage senior stakeholders to ensure buy-in, alignment, and resource support. 

Execution & Performance Management 

• Monitor deliverables progress through KPIs, dashboards, and performance reviews. 

• Ensure solution alignment with initial business case.  

• Resolve escalated blockers and ensure timely decision-making. 

• Provide key operational updates to the PMO on strategic initiatives. 

• Ensure documentation (SOPs, WIs) and training materials are validated and deployed. 

• Conduct team post-mortems and integrate lessons learned into future initiatives. 

Required Skills 

• Proven leadership in managing a team 

• Deep understanding of operational processes, logistics, and change management 

• Strong strategic thinking and problem-solving capabilities 

• Excellent communication and stakeholder management skills 

• Ability to manage multiple complex projects in a fast-paced environment 

• Proficiency in project planning, risk mitigation, and performance tracking 

• Ability to influence across all levels of the organization 

Qualifications 

• Bachelor’s degree in Operations Management, Industrial Engineering, Business Administration, or related field 

• PMP, Lean Six Sigma Black Belt, or Agile certification strongly preferred 

• 7+ years of experience in operations, project management, or process improvement 

• Experience leading national or enterprise-level deployments across multiple regions 

• Advanced proficiency in project management tools (e.g., Asana, Smartsheet, MS Project) 

• Strong analytical skills with expertise in Excel, Power BI, or equivalent tools 

• Familiarity with SOP/WI documentation, operational KPIs, and continuous improvement frameworks 

Success Metrics 

• On-time, on-budget delivery of national operational projects 

• High stakeholder satisfaction and cross-functional alignment 

• Measurable improvements in operational KPIs post-deployment 

• Effective team leadership and development of Operational Project Leaders 

• Documented process improvements and scalable best practices