The Customer Success Representative is the first point of contact for clients seeking therapy, providing support and managing client information in various systems.
This is a remote position.
Company Overview At Insight Therapy Solutions, we’re on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider, we connect people with life-changing therapy and support. Now, we’re looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.
- 100% remote – work from home
- Career growth – we’ll train you in healthcare sales skills
- Be part of meaningful work – helping people connect with mental health care
- Supportive, inclusive team environment
- As a Customer Success Representative, you’ll be the first point of contact for clients seeking therapy. Your job is to:
- Answer inbound calls and emails, providing helpful, caring, and professional support
- Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
- Collect basic information (demographics, insurance, referral details) to match clients with the right provider
- Accurately record client details in our systems (EHR, CRM, scheduling tools)
- Build trust and rapport with clients through empathy and clear communication
- Receive hands-on training to introduce and promote our services to individuals, clinics, and companies
- Strong English communication skills (spoken and written)
- 1–2 years’ experience in customer service, call center, or BPO work
- A friendly, patient, and professional approach with clients—even when they are in distress
- Tech-savvy and comfortable learning new tools (Google Workspace, CRM/EHR systems, etc.)
- Reliable, self-motivated, and able to work independently in a remote setting
- Sales experience is not required—we’ll train you!
- Annual paid time off
- Paid US holidays
- Paid birthday off
- Monthly health stipend
- Performance-based bonus opportunities
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